Quality Policy

AKRAN NAKLİYE sees its progress as quality, reliable and customer satisfaction-oriented at every stage of the service it provides as the key to working continuity.

AKRAN NAKLİYE has adopted the principle of working by following the technological developments in the sector for the continuous improvement of the system it has established within the company.

We undertake to take all necessary measures to protect the safety and integrity of the products and goods entrusted to us by our customers with our experienced and experienced employees who are aware of their responsibilities during the service phase.

Within the framework of these principles, it is among our goals and objectives to meet the expectations of the parties I am responsible for regarding quality, safety and occupational safety.

While performing our activities, we see human resources as the most important value for our service quality. For this reason, we adopt the principle of improving internal communication and quality awareness of our employees through trainings.

Our company owner, managers and all our employees aim to manage and realize all our processes in the most effective way, by adhering to these conditions and always in cooperation with our customers and suppliers.

Our Customer Satisfaction Policy

AKRAN NAKLİYE Company has established and continues the process of handling customer complaints/suggestions in accordance with the legal regulations in the transportation and logistics sector in which it operates.

Our primary principle is to turn customer complaints from negative to positive and to ensure customer loyalty, and in this context, for our customers;

1. Transparency
   
2. Accessibility
3. Responsiveness
4. Objectivity
5. Security
6. Accountability
7. Continuous improvement

We see our customers as the most important value while carrying out our activities within the framework of our main principles.

As all employees of our company and the Senior Management, we aim to manage and realize all our processes in the most effective way, adhering to these conditions and always in cooperation with our customers, and we undertake to continuously improve our Customer Satisfaction process that we have established for this purpose and that this policy will be open to public access.